Your privacy is important to us. CareCore National maintains high standards for the protection of your privacy on our web sites.

Here is what you can expect when you visit www.CareCoreNational.com:

• We will not share, sell, or rent any personally identifiable information you provide without your prior consent.
• We will not send you any unsolicited email ("spam").

The Information We Collect
In order to register for CareCore National Online Provider Services, you must supply certain basic information during the enrollment process and, occasionally, at other times while using the Services. Please be advised that CareCore National may share data provided by you as part of the enrollment process with third parties for the purposes of providing Services or other benefits. In order to provide you with access to the Service, CareCore National may collect the following information from you (as applicable):

Name
Address
Phone Number
Fax Number
Email Address
Provider Number(s)
UPIN
Tax Identifier

The information you provide is necessary to allow CareCore National to provide Online Services. The information will be used to enroll you in the Web site and to process, validate and verify your access. Only enrolled providers will be allowed access to restricted functions of the Service including: Authorization Status, Claims Status, Eligibility Status, Pre-Certification and Notification.

Use of Cookies
A file stored in your computer's browser, called a "cookie," allows our web server to read your customized preferences. When you visit our site, we may place a cookie on your computer that will allow us to enhance your experience at CareCoreNational.com, and to make improvements to our site. Our cookies will never be used to track your activity on any third party web sites that you link to from CareCoreNational.com or to send "spam" . The cookie does not provide us with any personally identifiable information about you, and is deleted when your Internet session is terminated.

Use of the Information this Site Gathers and Tracks
We will not use any personally identifiable information you give us except to provide the product, service or information that you request or for which you register. We will not sell, rent, license, or otherwise share your personally identifiable information, including your email address, with third parties unless you specifically consent to let us do so. We may use the non-personally identifiable information we gather in aggregate form to improve our site, and we may share that information with our affiliated companies or our health and wellness sponsors. Personal information you voluntarily provide and the non-personally identifiable information we collect in aggregate form will not affect your insurance coverage, eligibility, premiums or claims payment.

Email Communications
We welcome your comments and questions about our website and have provided a contact form for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your email, like most, if not all, non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge or permission, while in transit to us. For that reason, please do not use email to communication information which you consider confidential.

If you are required to provide your email address in order to use the service, CareCore National may use this email address to correspond with you regarding the Service. We may also retain this email address for such future uses which we may determine in our discretion. Additionally, we may send email responses to Questions submitted via the contact us form.

Making Changes to the Information You Provide Us
At any time, you can change, update or remove from our system any information you have voluntarily provided. To see what information you have provided or to make changes, please logon and Manage Your Account.

Sites To Which We Link
If you choose to use any of the links we provide to other organizations' sites you will be leaving our web site and going to a new one. We will inform you when you are leaving our site. Protection of privacy at those other sites is governed by the privacy policy at that site.

Privacy and Security
This site is compliant with the privacy and security provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and has security measures in place to protect against the loss, misuse and alteration of the information under our control. The site requires users to give us unique identifiers in order to log into many areas of the site. The identifiers include, as appropriate, provider identification numbers, subscriber identification numbers, employer identification numbers, and/or assigned user names and passwords. We utilize these unique identifiers to verify the user’s identity and eligibility.

You must take responsible and appropriate steps to safeguard your identification numbers to help protect patient privacy.

Our site has additional security measures in place to protect against loss, misuse and/or unauthorized alteration of the information under our control, including but not limited to:

• Built-in firewalls (a combination of hardware and software) to keep unauthorized users from accessing information through our computer network.
• Encryption Technology, including Secure Socket Layer for certain communications.
• Timeout feature that automatically logs you out after an extended period of inactivity.

Changes to This Policy
Any changes to this policy will be posted on CareCoreNational.com. You may wish to review this policy from time to time in order to review any such changes.